Shipping & Returns

Free Shipping

All orders will be quickly processed within 24 hours of purchased. We can ship your orders anywhere in the United Kingdom with the shipping method of your choice. Free delivery is limited to UK, Germany, France, Italy, Spain only, and you will typically receive your item in about a week or two at most. Please allow up to fourteen (14) business days for shipments to remote addresses. 

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email that contains all details regarding your shipment including shipping method and tracking number.

Returns

Your satisfaction is our first goal, in order to provide you a totally comfortable shopping experience with Quavikey. We have a FREE 30 DAY RETURN POLICY for items purchased on www.quavikeyshop.com! Please contact us within 30 days if you are not satisfied with your purchase. Items may be returned within 30 days for a refund or exchange. If the product can't be returned in original packaging (damaged or lost or used), store credit will be issued. Quavikey reserves the right to refuse any refund where there has been an abuse of our return policy. Please contact our customer support team at quavikey@gmail.com with your order number prior to returning any item(s).

*The general return policy applies to all products except special personalization (the items custom manufactured to your specification), accessories and clearance items.
*QUAVIKEY reserves all rights to inspect the condition of the items before accepting any returns, refunds or exchanges. You shall bear the shipping and handling charges of returning any rejected items to you.
*All risks in shipping the items to QUAVIKEY shall be borne by you. QUAVIKEY shall not be responsible for any loss or damage to the items which is being returned to us.

Cancellations

If you would like to cancel your order, you can do that if the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled.

Guarantee

Every mirror and cabinet sold from Quavikey carries a 12 month (from the date of order) guarantee as standard. Within the normal scope of use, we can send you the damaged accessories for free within 12 month, we will charge the product costs and express delivery fee for more than 12 month.